Case Study on Conflict Management

Please review the case carefully, and write up the case, including:

An introduction: what company/issue are you covering, what does the company do, etc.

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What the case is asking you to answer/resolve

Recommend an Idea/Solution for answering the question/issue

Provide support for the recommendation

The case information is on the two pictures attached.

Mini Case 14.1 Questions: If you were Jose, what would you think? What would you do? 2) What are the arguments that Jose will hear if he complains to the HR director? 3) Can this type of situation be resolved?

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